Privacy Policy

399vet Privacy Policy — Your Data, Our Responsibility

Find out how your personal information is collected, where it is stored, and how it is kept secure — all explained in plain English.

Last updated: January 2026

1. Introduction

399vet takes your privacy seriously. This Privacy Policy explains what information is collected from users of the 399vet platform, how it is used, and the steps we take to keep your data safe.

By using our website or mobile app, you are considered to have agreed to this Privacy Policy. This policy is Terms & Conditions An integral part.

399vet never sells your personal information to third parties. Your data is used solely for operating our services and maintaining security.

2. Information We Collect

399vet collects information through two main methods — information you provide directly, and information collected automatically.

Information you provide directly:

  • Name, Date of Birth & National ID Number
  • Email Address & Mobile Number
  • Current Residential Address
  • Payment method details (Mobile Banking/Nagad number, etc.)
  • Documents and images uploaded for KYC verification
  • Information provided when contacting the support team

Automatically collected data:

  • IP Address & Device Type
  • Browser type and operating system
  • Platform Access Time & Session Data
  • Gaming History & Transaction Records
  • Information collected through cookies and tracking technologies
Data Type Purpose of collection Mandatory?
Name & Date of Birth Identity Verification & Age Confirmation Yes
Email & Mobile Account Communication & Security Yes
NID / Passport KYC Verification & AML Compliance Yes for withdrawals
Payment Information Deposit & Withdrawal Process Yes
IP & Device Fraud Prevention & Security Automatic
Gaming History Responsible Gaming Monitoring Automatic

3. How We Use Your Information

399vet uses your information only for the purposes listed below. Your data is never used for any other purpose without your consent.

  • Account Management: Your information is used for registration, login, and account verification.
  • Financial Transactions: Payment information is used to process deposits, withdrawals, and bonus transactions.
  • KYC & AML Compliance: To ensure identity verification in accordance with international regulations.
  • Customer Support: Contact information is used to provide support and resolve issues.
  • Security & Fraud Prevention: To detect and prevent suspicious activity.
  • Responsible Gaming: Monitoring your gaming activity to provide assistance when needed.
  • Relevant Promotions: Sending you offers and bonuses tailored to your preferences (with the option to opt out).
  • Legal Obligations: To comply with directives from government or regulatory authorities.

You may opt out of promotional communications at any time. Simply notify our support team and it will take effect immediately.

4. Data Retention

399vet stores your information on secure servers. Retention periods vary depending on the type of data.

  • Account Information: For the full duration the account is active, and for a minimum of 5 years after closure.
  • Financial Transaction Records: Retained for up to 7 years in accordance with legal obligations.
  • KYC Documents: Retained for up to 5 years after verification.
  • Support contact: Retained for up to 2 years after an issue is resolved.
  • Cookies & Session Data: Deleted when the session ends or after a maximum of 1 year.

Once the data retention period expires, your data will be securely deleted or anonymized. If you request deletion of your data, we will comply to the fullest extent possible beyond any legal obligations.

5. Data Sharing & Third Parties

399vet never sells your personal information. However, limited data may be shared with trusted third parties in specific circumstances.

When Data May Be Shared:

  • Payment Processors: Payment gateways such as Mobile Banking and Nagad receive the necessary information to process transactions.
  • KYC Service Provider: Accredited third-party providers for identity verification.
  • Law Enforcement Agencies: When required by valid legal directives or court orders.
  • Regulatory Authority: Required for gaming license compliance and AML obligations.
  • Technology Service Providers: Cloud storage and cybersecurity providers — bound by strict confidentiality agreements.

Before sharing your information with any third party, 399vet ensures they comply with our privacy standards and will keep your data secure.

6. Cookies Policy

Cookies and similar technologies are used on the 399vet website and app. Cookies are small text files stored in your browser that help improve your browsing experience.

Cookies we use:

  • Essential Cookies: Essential for login sessions and security; these cannot be disabled.
  • Functional Cookies: To remember your language, theme, and preferences.
  • Analytics Cookies: Used to improve platform performance.
  • Security Cookies: To detect fraud and bot activity.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

7. Data Security Measures

399vet follows the highest industry standards to protect your information. Our security measures are described below:

  • 256-bit SSL Encryption: The highest level of encryption is applied to all platform access and data transfers.
  • Two-Factor Authentication (2FA): 2FA is available to add an extra layer of security to your account.
  • Regular Security Audits: Regular system checks are carried out by independent cybersecurity experts.
  • Data Masking: Stored sensitive data is masked.
  • Access Controls: Only authorized personnel can access specific data, and only when necessary.
  • Real-time monitoring: 24/7 system monitoring ensures suspicious activity is detected instantly.

In the event of a data breach, 399vet will notify affected users within 72 hours and work promptly to resolve the issue.

8. Your Rights

399vet believes every user should have full control over their own data. To that end, you are granted the following rights.

1
Right to Access Your Data

You may request to view the information 399vet holds about you at any time.

2
Right to Rectification

If any of your information is inaccurate, you may request a correction. Updates are typically completed within 7 business days.

3
Right to Erasure

You may request deletion of your data beyond what is required by law. Certain records must be retained for a specified period following account closure.

4
Right to Restrict Data Processing

In certain circumstances, you may request that the processing of your data be restricted.

5
Right to Data Portability

You may request a copy of your information in a structured, machine-readable format.

6
Right to Opt Out

You can opt out of promotional communications and marketing emails at any time.

To exercise any of these rights, please contact our support team. We will respond within 30 days of receiving your request.

9. Protection of Minors' Data

399vet strictly does not provide services to anyone under the age of 18. We do not knowingly collect any information from minors.

If we discover that a minor has registered an account, it will be closed immediately and all collected data will be securely deleted. If you suspect your child is using 399vet, please contact our support team right away.

Registration is strictly prohibited for anyone under 18. Accounts created by misrepresenting age will be terminated.

10. Privacy Policy Changes

399vet may update this Privacy Policy when necessary. In the event of any changes:

  • You will be notified at your registered email address if any significant changes are made.
  • The "Last Updated" date at the top of this page will be revised accordingly.
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend visiting this page regularly. The last updated date is always displayed at the top of the page.

11. Contact Us

Contact us for any questions, complaints, or requests regarding our Privacy Policy.

  • Email: [email protected]
  • Live chat: Available on the Platform 24/7
  • Response time: Typically within 24 to 48 hours

To contact our Data Protection Officer directly, include "Privacy Request" in the subject line of your email.

Why is your data safe with 399vet?

Our multi-layered security system keeps your personal information protected at all times.

SSL Encryption

Every session and transaction on our platform is fully secured with 256-bit SSL encryption. There are no gaps in your data transmission.

KYC Verification

Every account identity is verified through a rigorous KYC process, preventing fraud and unauthorized access.

Data Masking

Stored sensitive data is masked, so even internal staff cannot view complete information at once.

Two-Factor Authentication (2FA)

Two-Factor Authentication is available to add an extra layer of security at login and protect your account from unauthorized access.

Real-time monitoring

Automated 24/7 system monitoring enables immediate detection of any suspicious activity.

Regular Security Audits

Regular system audits are conducted by independent cybersecurity experts to identify and promptly address any vulnerabilities.

Frequently Asked Questions About the Privacy Policy

Here are answers to questions you may have.

No, 399vet never sells your personal data to third parties. Data is used solely for service delivery, security, and legal compliance. Payment processors and KYC providers operate under strict confidentiality agreements.

Even after an account is closed, certain information must be retained for a specified period to meet legal obligations. For example, financial transaction records are kept for 7 years and KYC documents for 5 years. All data is securely deleted once the retention period ends.

You may contact the support team at any time to request access to your information. Full details of the data we hold about you will be provided within 30 days of receiving your request. This service is completely free of charge.

Disabling non-essential cookies will not prevent you from using the platform, though some features may be limited. Disabling essential cookies required for login sessions and security may prevent access to the platform entirely.

Yes. In the event of a data breach that may have affected your information, 399vet will notify you at your registered email address within 72 hours, along with details of the steps being taken to resolve the issue.

Start Playing Safely Today

Your information is always safe at 399vet. Our Privacy Policy is transparent and user-friendly. Register today and enjoy gaming with complete peace of mind.

SSL Secured Data Is Never Sold 24/7 Support Service in Bangla
বাংলা