Gaming should be a source of fun, not stress. At 399vet, we want you to play mindfully, respect your limits, and reach out for support whenever you need it.
Online gaming is a great source of entertainment for millions of people. But when gaming gets out of control, it can lead to problems at home, financial strain, and mental health issues. 399vet believes every player deserves a safe and enjoyable gaming experience.
Responsible gaming is not just about playing less — it is about playing with awareness. Set your own limits on time and money spent, and stick to them. 399vet provides a range of tools and features to make those decisions easier.
To keep gaming enjoyable, remember — it is entertainment, not a source of income. A responsible player stays calm after a loss and does not chase losses with bigger bets.
399vet is always here for you. Our support team is available 24/7 to help with any issue you may have.
It is not always easy to notice when gaming shifts from a habit to a problem. Watch out for the following warning signs.
If you notice any of these signs in yourself, contact 399vet support right away or go through the self-assessment questions below.
399vet provides a range of practical tools to help you stay in control of your gaming. These tools are entirely voluntary and can be activated from your account at any time.
| Tool Name | What it does | Takes effect |
|---|---|---|
| Deposit Limit | Set a daily, weekly, or monthly maximum deposit amount | Instant |
| Session Time Limit | Set a limit on how long you play in one session; you will receive an automatic alert when your time is up. | Instant |
| Betting Limits | Set a maximum amount per bet | Instant |
| Cooling-Off Break | Temporarily suspend your account for a set period (1 day to 6 weeks) | Within 24 hours |
| Self-Exclusion | Option to keep your account closed long-term (6 months to permanent) | Within 48 hours |
Reducing your limit takes effect immediately, but increasing it is subject to a 7-day waiting period — this is in place for your protection.
Self-exclusion is a feature that lets you block your own access to the 399vet platform for a set period or permanently. It is not a sign of weakness — it is a courageous decision.
Log in to your 399vet account and go to "Account Settings" or the "Responsible Gaming" section.
Choose your self-exclusion period — 6 months, 1 year, 5 years, or permanent.
Self-exclusion will take effect once your identity has been verified. During this period, you will not receive any promotional emails either.
If you have any issues, contact the support team directly — they will guide you through the entire process.
Do not attempt to open a new account while a self-exclusion is active. This is a violation of our terms and the restriction exists for your own protection.
399vet strictly does not provide gaming services to anyone under 18. Age verification is mandatory for all new accounts. As a parent or guardian, you should also take extra steps to protect younger family members on shared devices.
If a minor uses your account, that is your responsibility. Keep your account secure at all times.
If you feel gaming is getting out of control, take action now.
Live Chat Support
Available 24/7 — log in to the platform and start a chat
Email Support
Response Time
Usually within 24 hours
Tracking how much you spend on gaming each month is the first step of a responsible player.
Self-Assessment
Answer the following questions honestly. If most of your answers are "Yes", it may be time to seek help.
Do you ever find yourself surprised by how much BDT you have spent on gaming?
After a loss, do you find yourself thinking "just one more round and I might win" and keep playing because of it?
Do you feel irritable or mentally unsettled when you try to stop gaming?
Does gaming feel more important to you than family, work, or studies?
Do you hide from your family how long you have been playing or how much BDT you have spent?
Have you ever taken out a loan or borrowed BDT from someone to fund your gaming?
Is gaming affecting your sleep, eating habits, or overall health?
As you read through this Responsible Gaming page, does any of it feel relevant to your own situation?
If 3 or more answers are "Yes", please contact the 399vet support team immediately or consider self-exclusion.
Our Responsible Gaming Features
Here is a quick overview of the responsible gaming measures we have in place at 399vet.
Set your own deposit, wagering, and session time limits. Reductions take effect immediately; increases require a 7-day waiting period — all for your protection.
You will receive automatic break reminders at set intervals. How long you have been playing is always visible on screen.
Temporarily or permanently close your account at any time. No ads or promotions will be sent during this period.
View a full history of your transactions and gaming sessions. Get a clear picture of exactly where and how much you have spent.
Every account goes through a strict KYC verification process. It is completely impossible for anyone under 18 to open an account.
Our trained support team is always ready to help with any issue. Assisting with gaming-related concerns is our priority.
Frequently Asked Questions About Responsible Gaming
Here are answers to some questions you might have.
Register with 399vet and use all our responsible gaming tools at no cost. Keep the fun alive, and stay in control.